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Frequently Asked Questions
Can I change order details such as size, shipping etc.?
If you want to change anything about your order, you can try the following:1. Ask the seller to cancel your order. Once your order has been successfully canceled, you can place a new order.2. If your order has not been shipped out yet, you can contact the seller to change the order details for you.
How do I manage my shopping cart?
You can add up to Unlimited items in your shopping cart and pay for them all at once.
What is my Wish List for?
Keep track of your favorite products from DX-Market by adding them to your wish list. You can create up to Unlimited wish lists, and organize them however you like.
How Long Will It Take To Get My Package?
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How Can I sell on DX-Market?
DX-Market is a Global Marketplace to Sell & Give, So sellers all over the world are allowed to sell on DX-Market Click this URL https://www.dolfix.com/become-a-vendor/ to start selling with Us
What is Buyer Protection?
All orders placed on DX-Market are protected by a standard set of guarantees, also known as Buyer Protection.Buyer protection starts from the moment you have paid for your order. Once you have confirmed receiving your order, you will have 15 days to apply for a refund.
How do I cancel an order?
Before your order is shipped out, you can follow the below steps to cancel it:Step 1: Sign into My Orders and find your order Step 2: Click Cancel OrderStep 3: Select a cancellation reason in the pop-up box and submit your requestNote: 1. You can only cancel an order before the seller ships it out. 2. If you have already paid for your order, the cancellation request needs to be approved by the seller first. If an agreement is reached, the seller will not ship the order and the transaction will be cancelled automatically. If no agreement is reached, the seller will continue to ship the order.
A seller is not responding to me. What should I do?
If a seller has not responded within a reasonable time frame and if your query relates to an order, you can:a. Cancel the order Once you have raised a cancellation request in the system, the system will cancel your order once the order processing time has run out.b. Find another seller If a seller has not responded within a reasonable timeframe, we suggest you find another seller offering the same product.c. Open a dispute If you’re not satisfied with an order or it has not arrived, you can apply for a refund by opening a Support ticket. Please make sure you do this within the Buyer Protection period. Click here to open a dispute.
I have not received my order. What can I do?
If you haven’t received your order, please try the below methods to solve the problem:Method 1. You can track your order with the tracking number given by the sellerIf you find the tracking number is invalid, it may be because the shipping company needs 3 to 7 days to update the shipping status. You can also contact the seller for more shipping information. You may leave a message on the order details page or click Contact Seller on order list page.Method 2. Contact the seller for more information. If that doesn’t work, you can always apply for a refund by opening a Support ticket. Make sure you do this before your Buyer Protection has ended. Click here to open a support ticket.What will happen after I have opened a support ticket?After you've opened your Support Ticket, the seller will be notified and gets 5 days to reply to your request. For more details on your dispute, please check the order details.- If the seller agrees with your request or if he/she doesn't reply within 5 days, you will automatically get your refund. This can take between 3 to 15 working days.- If the seller doesn't agree with your refund request, you can propose a new solution or wait for us to automatically escalate your support ticket. In this case we will help you look into the matter and try to find a suitable solution.- If you escalated your support ticket and haven't received an update for a long time, please get in touch customer service team.
I received my order after getting a refund. What should I do?
If you receive an item after the system has processed your refund, please contact the seller to resolve the issue.
How do I get a refund by credit card or debit card?
You will receive your refund on the same card that you used to pay for your order. To secure the safety of your account, we can't refund to other cards.If your original card is not valid or if it has expired, please contact your card issuer for more information. Normally they receive the money on your behalf and transfer it to your bank account.